STORE POLICY

CUSTOMER CARE

SPhiker Customer Care Policy

At SPhiker, we are committed to providing high-quality products and exceptional customer service. Our goal is to ensure that every customer has a positive experience with our brand.

1. Quality Guarantee

We take pride in our dehydrated meals and ensure they are made with the finest ingredients. If you are not satisfied with a product, please contact us so we can address your concerns.

2. Orders & Shipping

Orders are processed within 2-3 business days.
Shipping times vary based on location and carrier. Tracking details will be provided once your order is dispatched.
We strive to use sustainable and recyclable packaging for all shipments.

3. Returns & Refunds

Due to the nature of our products, we cannot accept returns for food safety reasons.
If you receive a damaged or incorrect order, please contact us within 7 days of delivery for a replacement or refund.
Refunds will be processed within 5-7 business days after approval.

4. Customer Support

We are here to help! For any questions about our products, orders, or recommendations, contact us via:

Email: [Your Support Email]
Phone: [Your Contact Number]
Website Contact Form: [Your Website URL]

5. Sustainability & Ethical Practices

SPhiker is committed to sustainability. Our meals are packaged in home compostable pouches, and we prioritize using locally sourced ingredients to support Australian farmers.

6. Feedback & Improvement

We value customer feedback and continuously work to improve our products and services. If you have suggestions, we’d love to hear from you!

Thank you for choosing SPhiker – Adventure-Ready, Sustainably Made.

PRIVACY & SAFETY

Effective Date: 1/2/2025

SPhiker ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit www.sphiker.com.au or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping/billing address, and payment details when placing an order.
Non-Personal Information: Browser type, IP address, device information, and website usage data to improve our services.
Communication Data: Messages, feedback, or inquiries submitted through our contact forms or customer service channels.

2. How We Use Your Information

We use your information to:

Process and fulfill orders, including shipping and payments.
Respond to inquiries and provide customer support.
Improve our website, products, and services.
Send order confirmations, updates, and promotional emails (you can opt out anytime).
Prevent fraud and ensure the security of our website.

3. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no online platform is 100% secure, and we encourage you to safeguard your personal data.

WHOLESALE INQUIRIES

Become a Wholesale Customer

At SPhiker, we love partnering with retailers, outdoor stores, and businesses looking to offer high-quality, sustainable dehydrated meals. Our vegan, gluten-free, and adventure-ready meals are perfect for hikers, campers, and outdoor enthusiasts.

Why Partner with Us?

✅ Unique, lightweight, and nutritious meals
✅ Eco-friendly, home compostable packaging
✅ Bulk and wholesale pricing options
✅ Support a local, sustainability-focused business

How to Apply

Becoming a wholesale customer is simple! Follow these steps:

1️⃣ Submit an Inquiry – Email us at [Your Email] or fill out the wholesale inquiry form on our website www.sphiker.com.au.

2️⃣ Account Approval – We’ll review your application and confirm eligibility.

3️⃣ Start Ordering – Once approved, you'll receive access to our wholesale pricing and ordering process.

For any questions, feel free to contact us. We look forward to working with you!

Payment Methods

PAYMENT METHODS

Credit / Debit Cards
PAYPAL
Offline Payments